Contact support

Email [email protected]. Pro and trial accounts get priority.

What to include

What you were trying to do, and what happened instead.
Any error message, word for word.
Where it happened: ChatGPT on mobile, web or desktop, or Codex on Mac or Windows.
When it happened, and your time zone.

Please don’t send passwords, and avoid sending transcripts or summaries unless we ask for them to solve your problem.

To access, correct or delete your personal information, or to close your account, email [email protected]. See the Privacy Policy.

For plan and payment questions, see Plans and billing first, then email support.