Troubleshooting
ChatGPT can’t find G-Records
- Check that G-Records is enabled on the Plugins page.
- After an update, select Refresh on the Plugins page. If tools are still missing, open G-Records → Manage → Refresh tools.
- Make sure you’re using the same ChatGPT account and workspace as on your other devices.
“Continue on your computer”
Setup, imports and schedules run on your Mac or Windows computer. Open a local Codex chat there, with G-Records enabled, and ask again. See Requirements.
G-Records says this computer isn’t supported
Imports run on macOS and native Windows only. Linux, WSL and cloud tasks can’t import, even when opened from the desktop app. Start a local chat on a Mac or Windows computer instead.
A new recording isn’t showing up
- Check that Google Recorder has backed it up: it should be visible at recorder.google.com.
- Run an import on your computer: Import my recordings.
- If you have a schedule, check that the computer was on and awake when it should have run.
Google asks me to sign in again
Sign in to the dedicated Chrome profile when G-Records opens it. The import then carries on. See Connect Google Recorder.
“Another import is running”
Only one import runs at a time. Wait for the current one to finish. If it was interrupted, the next import resumes it.
I can’t see older recordings
On Free, only recordings from your most recent 14 days are available. Older ones are still stored and come back when you upgrade.
My summary edit wasn’t saved
The summary was changed somewhere else while you were editing, so G-Records kept the newer version. Your draft is still in the editor. Copy it, reopen the editor and combine the two.
Downloads don’t work in the app
Some apps can’t save files. Open the G-Records library website and download from there.